Delivering Quality Service : Balancing, Customer, Perception And Expectations | Perpustakaan Pusat Kementerian Perhubungan

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Delivering Quality Service : Balancing, Customer, Perception And Expectations

Valarie A. Zeithaml - Personal Name; Parasuraman - Personal Name; Leonard L Berry - Personal Name;

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Perpustakaan Kementerian Perhubungan 658.45 ZEI d

00000001987

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Detail Information

Series Title: -
Call Number: 658.45 ZEI d
Publisher: NEW YORK : The Free Press., 1990
Collation: 16 x 24 x 2cm; hlm 226
Language: English
ISBN/ISSN: 0-02-935701-2
Classification: 658.45 ZEI d
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): Manajemen
Specific Detail Info: -
Statement of Responsibility: -

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