ABSTRAK
Raditya Wisnu Perbawa, 2020, NIT: 531611306240 K, “Analisis Pengaruh
Sistem Innovation Challenge Creation Dalam Proses Release Bill Of
Lading Di PT. Samudera Agencies Indonesia”, Skripsi, Program Studi
Ketatalaksanaan Angkutan Laut dan Kepelabuhanan, Program Diploma
IV, Politeknik Ilmu Pelayaran Semarang, Pembimbing I: Okvita Wahyuni,
S.ST., M.M., Pembimbing II: Ria Hermina Sari, SS., M.Sc
Tujuan dari penelitian ini adalah untuk: (1) menganalisa bagaimana
penerapan sistem ICC dalam proses release bill of lading, (2) faktor yang
menghambat proses release bill of lading, (3) upaya untuk meningkatkan sistem
ICC dalam memperlancar proses release bill of lading.
Data yang diperoleh dianalisis secara deskriptif kualitatif dengan teknik
pengumpulan data yang dilakukan dengan cara observasi, wawancara, studi
pustaka, dan dokumentasi berupa foto-foto dokumen bill of lading, dan sistem
ICC (Innovation Challenge Creation) di PT. Samudera Agencies Indonesia.
Hasil penelitian menunjukan bahwa, penerapan penggunaan sistem ICC
dapat memperlancar proses release bill of lading serta meningkatkan kualitas
pelayanan terhadap customer agar lebih efisien. Faktor yang mempengaruhi
sistem ICC dalam proses release bill of lading utamanya adalah kecakapan dari
operator sistem dalam hal berkomunikasi, serta kurangnya pemahaman
penggunaan sistem ICC bagi karyawan yang baru dalam pengoperasian. Upaya
yang dilakukan perusahaan PT. Samudera Agencies Indonesia dalam
meningkatkan sistem ICC dalam proses release bill of lading adalah dengan
melakukan konfirmasi setiap bulan ke pihak owner terkait pembaruan sistem ICC
serta pengecekan perangkat pendukung ICC dan pergantian password id untuk
mengantisipasi serangan cyber.
ABSTRACT
Raditya Wisnu Perbawa, 2020, NIT: 531611306240 K, "Analysis of the Effects
of Innovation Challenge Creation System in the Bill of Lading Release
Process at PT. Samudera Agencies Indonesia ", Mini Thesis of Port and
Shipping Department, Diploma IV Program, Semarang Merchant Marine
Polytechnic, Ist Advisor : Okvita Wahyuni, S.ST., M.M., 2nd Supervisor :
Ria Hermina Sari, SS., M.Sc
The purpose of this research is to: (1) analyze how the application of the
ICC system in the release of bill of lading process, (2) factors that inhibit the
release of bill of lading process, (3) efforts to improve the ICC system in
streamlining the release of the bill of lading process.
The data obtained were analyzed descriptively qualitatively with data
collection techniques conducted by observation, interviews, literature studies, and
documentation in the form of photographs of bill of lading documents, and the
ICC (Innovation Challenge Creation) system at PT. Samudera Agencies
Indonesia.
The results showed that the application of the use of the ICC system could
facilitate the release of the bill of lading process and improve the quality of
service to customers to be more efficient. The factors that influence the ICC
system in the release of bill of lading process are mainly the ability of the system
operator in terms of communication, as well as the lack of understanding of the
use of the ICC system for new employees in operation. The efforts made by the
company PT. Samudera Agencies Indonesia in improving the ICC system in the
release of bill of lading process is to make monthly confirmation to the owner
regarding the renewal of the ICC system as well as checking ICC support devices
and changing password id to anticipate cyber attacks.
