ABSTRACTION
Agung Maulana Ibrahim, 50135077, 2017: “Application of Centralization
System Position Head Branch To Increase Productivity And Smooth Service
At PT. Andhika Lines Branch Cilegon", KALK Study Program, Diploma IV
Program, Merchant Marine Politechnic of Semarang, Advisor I:
Mr.DARYANTO, S.H., M.M., Advisor II: Capt. ALI IMRAN RITONGA,
M.M., M.Mar
In the implementation of services in branch offices, a company certainly has
a different management system. One of them is the centralization system of
branch head positions applied by PT. Andhika Lines Branch Cilegon. This system
keeps the head of the branch in the Head Office. It aims to reduce the burden of
the company to pay the head of branches. In addition, this centralized system also
aims to improve productivity and smooth service in branch offices.
After doing the observation the writer wanted to know how the form of
implementation of centralization system head of branch office that aims to
improve productivity and smooth service in branch offices. By looking at it, the
authors are interested to examine the "Application of Centralization System
Position Head Branch To Increase Productivity And Smooth Service At PT.
Andhika Lines Branch Cilegon". In this research, the writer uses qualitative
methods that produce descriptive data in the form of written words from people
and observed behavior by collecting data in the form of approaches to the object
through observation, interviewing directly to the subject and using documents and
data related to office services branch.
Based on the discussion that has been put forward in the preceding chapters,
in this chapter a conclusion can be drawn about the centralized system of branch
heads. Service in branch offices conducted by three parts: financial, rational, and
marketing.There are some Barriers that is. The speed of decision-making tends to
be slow. There is a gap between heads of branches and partners. All financial
transactions go through the center.Based on research results should PT. Andhika
Lines Branch Cilegon in its efforts to improve services by appointing branch head
representative And branch heads to conduct visits to branch offices. In addition,
the branch office needs to perform the cost management in a sharp manner by
taking into account various considerations.
Keywords: Implementation, Centralization, Branch Head
