Integrated Transport Resource Catalog

Pepustakaan Pusat Kementerian Perhubungan Republik Indonesia

Title
Analisis Kepuasan Taruna/Taruni Terhadap Sekolah Tinggi Penerbangan Indonesia
Collection Location
Jurnal Ilmiah Aviasi PPI Curug
Edition
Call Number
ISBN/ISSN
1979-1534
Author(s)
Tiarto
Subject(s)
Kinerja
Performance
Service
Expectance
Pelayana
Harapan
Classification
Series Title
GMD
Electronic Resource
Language
eng
Publisher
Politeknik Penerbangan Indonesia Curug
Publishing Year
2017
Publishing Place
Collation
Abstract/Notes
One of the efforts undertaken by managements STPI to improve quality in vocational education business competition is to improve the quality of service to customers in general and cadets in particular. The services provided include : the service of educators (lecturers / instructors), service personnel and various other public services that all require special handling in the implementation so that service users can feel the service as expected. Customer appraised service, performance and expectance assessment. Through statistical descriptive analysis of 22 service indicators, the value of customer satisfaction is 71.11% so that the value can be used as a reference to improve the quality of service in accordance with the expectations of service users
Specific Detail Info
https://journal.ppicurug.ac.id/index.php/jurnal-ilmiah-aviasi/article/view/228