High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Title: High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce
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Collection Location: Perpustakaan Sekolah Tinggi Ilmu Pelayaran Jakarta
Edition
Call Number: 658.8 MIC h
ISBN/ISSN: 9780814417911
Author(s)
Subject(s): Buku Elektronik
Classification: 658.8
Series Title
GMD: Text
Language: English
Publisher: AMACOM
Publishing Year: 2012
Publishing Place: NEW YORK
Collation
Abstract/Notes: In the world of high-tech, how do you reach your plugged-in customers? Learn how to seamlessly incorporate and leverage the latest tech tools to engage customers--and which old-fashioned customer service skills still win the day
Specific Detail Info