Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

Title: Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
View node catalog data
Collection Location: Perpustakaan Sekolah Tinggi Ilmu Pelayaran Jakarta
Edition
Call Number: 658.8 REN p
ISBN/ISSN: 9780814420331
Author(s)
Subject(s): Buku Elektronik
Classification: 658.8
Series Title
GMD: Text
Language: English
Publisher: AMACOM
Publishing Year: 2012
Publishing Place: NEW YORK
Collation
Abstract/Notes: Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy
Specific Detail Info