APA Style
Tjiptono, F., Chandra, G.
(2007).
Service, Quality and Satisfsction
(
2)
.
yogyakarta:
ANDI.
MLA Style
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality and Satisfsction".
2
yogyakarta:
ANDI,
2007.
Text.