APA Style
Milakovic, M, E. (1995).
Improving Service Quality : Achieving High Permormance In The Public And Private Sectors .
Florida:
St. Lucie Press.
MLA Style
Milakovic, Michael, E..
"Improving Service Quality : Achieving High Permormance In The Public And Private Sectors".
Florida:
St. Lucie Press,
1995.
Text.