APA Style

Baltes, M, R., NCTR, . (2002). Customer Surveying For Public Transit : A Design Manual For On-Board Surveys . Washington DC: Center For Urban Policy Research.

MLA Style

Baltes, Michael, R.., NCTR, . "Customer Surveying For Public Transit : A Design Manual For On-Board Surveys". Washington DC: Center For Urban Policy Research, 2002. Text.