APA Style
Tjiptono, F., Diana, A.
(2003).
Total Quality Management
(
cet. 5)
.
yogyakarta:
Andi Offset.
MLA Style
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management".
cet. 5
yogyakarta:
Andi Offset,
2003.
Text.